How to spot a scam carpet cleaner (and find one you can trust)
25 August 2016 | (No Comments)

Bait-and-switch tactics are a common way for dishonest carpet cleaning services to get salespeople into homes. They charge surprise prices and fees to unexpecting customers. What this means is that when a customer finds an amazing deal on carpet cleaning in the form of a coupon or a special offer, a company representative comes for an appointment. They later reveal that the special carpet cleaning offer is invalid and the price is higher (sometimes hundreds of dollars higher) than expected. In Dallas, hundreds of business scams are reported to the Better Business Bureau every year and, in many of these, false offers and deceptive advertising are a major way to manipulate innocent customers.

The key to the bait-and-switch scam is that it gets a carpet cleaning service’s salesperson or representative in your home, where you are much less likely to refuse them and send them away after they reveal the higher price. It is hard for most Dallas homemakers to reschedule an appointment or send someone away when time has already been set aside for an important carpet cleaning service. According to the Better Business Bureau, a carpet cleaning service using bait-and-switch tactics may try to trap customers after rejecting an advertised offer by:

  • “Refusing to show or demonstrate the advertised product or service
  • “Talking negatively about the merchandise or service, its warranty, availability, services, parts, credit terms, etc.
  • “Verbally selling the merchandise or service, then before the sale is closed, ‘up selling’ that same merchandise and switching the customer to another product or service.
  • “Refusing to take orders for the advertised product or service or to deliver it within a reasonable period of time.
  • “Demonstrating or showing a defective sample of the advertised merchandise or
  • “Having a sales compensation plan designed to penalize salespersons who sell the product that was advertised.”

In 2015, over 200 scams in the Dallas-Fort Worth area were reported to the BBB. The best way to protect against these scams is to be informed. Customers should get an estimate on carpet cleaning services in advance, research and read reviews on companies they intend to hire, and check online to see if the offers are similar to promises made by other carpet cleaning companies.

The goal for any Dallas homeowner is to hire a carpet cleaning service that is trustworthy. To gain that trust, ekoserve always makes their pricing public online and offers free quote scheduling over the web. This means that there are no pricing gimmicks, just upfront honest prices. ekoserve ensures that Dallas area customers know what carpet cleaning services they are getting without being surprised by a changing price.

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